Privacy Policy
Legal Information
Terms and Conditions
MIKO™ from Banja Luka, Bosnia and Herzegovina (hereinafter referred to as: “MIKO™”, “we”, “our website”) is dedicated to the protection of privacy and personal data of its users. The processing of personal data is carried out in accordance with the Personal Data Protection Law of Bosnia and Herzegovina (Official Gazette of BiH, No. 12/25), as well as relevant bylaws.
1.Principles of Personal Data Processing
Personal data is processed in accordance with the basic principles prescribed by the Law. This includes the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, and integrity and confidentiality. MIKO™ processes only those personal data that are necessary for achieving clearly defined and lawful purposes.
2.Types of Personal Data We Process
In addition to the data voluntarily provided by the user, MIKO™ may also process certain technical and statistical data through the website. This includes IP addresses, device and browser information, the user’s language preference, data related to visits and website usage, as well as data pertaining to cookie consent and settings.
3.Legal Basis for Processing
The processing of personal data is carried out on the basis of legal grounds prescribed by law. MIKO™ processes data based on your explicit consent, for the purpose of taking steps prior to entering into a contract, for the purpose of fulfilling legal obligations, or on the basis of MIKO™’s legitimate interests that do not override your rights and freedoms.
4.Cookies
The MIKO™ website uses necessary cookies and similar technologies to ensure the basic functioning of the website, security, and proper display of content. With the user’s prior consent, the website may also use third-party cookies for analytics and traffic measurement. It may also use tag management tools and advertising effectiveness measurement tools. All of this is used in accordance with applicable privacy and electronic communications regulations.
4.1.Purpose of Necessary Cookies
Necessary cookies are required for the basic functioning of the website, as well as system security and stability. Analytical and marketing cookies are only used with the user’s prior consent. They serve the purpose of measuring website traffic, tag management, and measuring advertising effectiveness. MIKO™ does not carry out automated decision-making or user profiling through this website.
4.2.Cookie Settings
Users can manage cookies through the cookie banner and privacy settings on the website. Analytical and marketing cookies are only used with prior consent. Any consent given can be withdrawn or modified at any time. Necessary cookies remain active to ensure the basic functioning of the website.
4.3.Tools and services used on the website
The website uses various types of cookies and similar technologies, including technical, security, analytics, and marketing cookies. These may include identifiers such as cy_consent, pll_language, cf_clearance, _ga, _gcl_au, _gcl_aw, sc_is_visitor_unique, and _GRECAPTCHA. Their use depends on their purpose and whether the user has given consent for optional cookie categories.
5.Data Retention and Security
MIKO™ implements appropriate technical and organizational security measures in accordance with the Law, to prevent unauthorized access, loss, misuse, or unauthorized disclosure of personal data. Personal data is retained only for as long as necessary to fulfill the purpose of processing, or in accordance with statutory retention periods.
6.Data Sharing with Third Parties
MIKO™ may use third-party services necessary for the operation, security, analytics, and marketing measurement of the website. These include hosting providers, Cloudflare, Google, and StatCounter. Personal data is processed only to the extent necessary to provide these services and in accordance with applicable regulations. MIKO™ implements appropriate technical and organizational security measures.
6.1.International Data Transfers
Certain service providers we use may process data outside of Bosnia and Herzegovina. This may include countries that do not provide the same level of data protection as Bosnia and Herzegovina. In such cases, MIKO™ strives to use service providers that implement appropriate data protection measures, in accordance with applicable regulations.
7.User Rights
In accordance with the Personal Data Protection Law of Bosnia and Herzegovina, users have the right to request access to their personal data, request the rectification of inaccurate or incomplete data, and request the deletion of data when legal conditions are met. They also have the right to object, request the restriction of processing, or withdraw their consent at any time. To exercise their rights, users may contact MIKO™ using the contact details available on the website.
7.1.Right to Lodge a Complaint with the Agency
If you are not satisfied with MIKO™’s response or believe that your rights are being violated, you have the right to lodge a complaint with the Personal Data Protection Agency in Bosnia and Herzegovina, using the contact details available on the Agency’s website.
8.Changes to the Privacy Policy
MIKO™ reserves the right to modify this Privacy Policy to comply with legal regulations or reflect changes in the website’s functionality, while upholding the obligation of transparency.
Any changes and updates will be posted on this page. Last updated: April 1, 2026.